successful
session

Interactive remote assistance and condition assessment application

It enables agents to view a customer’s environment in real time via a smart device and provide visual guidance as if conducting a video call. This eliminates the need for on-site visits but provides necessary documentation.

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Video remote monitoring for damage assessments and troubleshooting

Problems solved by remote video assistance without on-site visits

Resource shortages

Limited time, money, fuel, energy, or personnel can hinder the quick and efficient resolution of issues.

Unnecessary dispatch

Visual gaps often result in unnecessary technician dispatch for problems that could have been solved remotely.

Customer dissatisfaction

Customers often need to repeat themselves or make multiple calls, leading to frustration. Reducing customer effort is crucial for brand loyalty.

Recurring Issues

Without visual insight into customer problems, call durations and repeat calls increase, raising workload and staff turnover.

Data privacy

Media content such as recordings and images created during the connection are not stored on our servers.

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How it works?

Vhelpi connects the operator with the customer through an internet-based video link. Depending on the use case, the operator can collect data, provide remote assistance or conduct visual environment assessments and damage evaluations.

Agent as an insurance agent, technician, operator, doctor or damage assessor

After reporting the damage, problem, error or illness. The agent contacts the customer through the platform instead of leaving the premises.

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Customer as a damage reporter, claimant or patient

The customer opens the link on their smartphone and starts the video stream in mobile browser, so the agent can virtually assist and examine the customer’s environment or their problem.

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Customer as a damage reporter, claimant or patient

The process step-by-step

Claim report

The customer reports the issue, damage or symptoms to the organization.

Setup video connection

The agent sends the link to the customer’s via SMS. By opening the link on their smart device, the customer starts a video stream, allowing the agent to guide them virtually.

Presenting the damage

The customer shows and explains the issue via stream.

Resolution and documentation

The agent guides the customer step by step through the necessary actions. After the call, the operator can download the images for documentation after the session.

What Our Clients Say

I am entirely satisfied with how Vhelpi works. It significantly simplifies my job. I can work from home on weekends or weekdays. Clients don’t need to take time off, and I can schedule my work for late afternoons when they’re home from work. There’s no need for me to drive hundreds of kilometers daily. The platform saves both valuable time and fuel.

Róbert P.

Damage assessor

500+

Client

650+

Solution

30+

Software

25

Employee